* If Windows 'Defender' is functioning approriately during installation, you should see the dialogue box as pictured below. If you see any message other than the one below, make sure you have told your virus/firewall software to allow our software to be allowed to run. There is no guarantee that your Windows based PC will function as required with an aftermarket virus/firewall installed. If you have installed aftermarket software that interferes with the proper functioning of our software, it is your responsibility to make sure you know how to use the software you install so your computer will allow our software to function properly.
* Sample Windows error messages and solutions are listed below.
* Although Windows 10 is an amazing operating system, it definitely has a few flaws. Most of these flaws are related to older software, and speaking of which, a number of Windows 10 users reported “This app can’t run on your PC” error message. This problem affects a number of different applications, but it can be easily fixed by following one of these solutions. Possible solutions are located here. or more possible solutions are located here. You also might choose to disable it, to disable SmartScreen do the following: Press Windows Key + S and enter smart screen. Choose Change SmartScreen settings from the list of results.
* If none of the above options will allow Windows to run the software installer, the links below are software installs without the installer. Download your course and unzip the file and run from the folder that is created.
* 'Macromedia Projector has stopped working.' This "error" happens when something else is running in Windows and deprives our software of resources and forces Windows to make our software quit unexpectedly. Try, 1. Right click on 'This PC' or 'My Computer.' then, 2. Select 'properties.' 3. Click on 'Advanced system settings->Performance settings.' and 4. Go to 'Data execution prevention' tab and turn 'on' DEP for 'essential Windows programs and services only.'Other possible solutions are located here.
* This "error" happens when you close the software correctly and for some reason Windows thinks the software has quit unexpectedly. The solution is to press "This program ran correctly" and it should not happen again.
* This error message appears if you try to run the software installer without downloading it first, or your local HD is almost out of available space.
* If "Gatekeeper" is functioning approriately during installation, you should see the dialogue box as pictured below. If you see any message other than the one below, make sure you are running MacOS 10.10 or earlier or 10.12.6 or later. There is no guarantee that your MacOS will function as required with a later OS, but we hold out hope that Apple will eventually figure out what they are supposed to be doing.
* To verify which MacOS your computer is running, select the Apple menu (located in the red square in the graphic below), then click, "About This Mac" (in pink) and the background box will appear and the yellow box should contain what you are looking for. If it contains anything older than 10.12.6 (but newer than 10.10) press the button in the green box on the graphic below. if it is newer than 10.12.6, click "System Preferences" below the pink box to open the next step.
* Once the "System Preferences" window is open, select "Security and Privacy" (located in the red box) in the graphic below.
* Once the "Security and Privacy" window is visible, select "General" at the top. What you are looking for is located at the bottom of the window. We are an Apple Certified Developer and we code sign our work. Apple is just having issues with their current systems. This should get you up and running.